Return & Refund Policy

At RootDerm, we’re committed to providing products designed around the needs of skin that is repeatedly shaved or closely cut.

We want you to have enough time to properly try your RootDerm product, so we recommend using it consistently for at least 14 days before deciding whether it is right for you.

If you are not satisfied with your purchase for any reason after 14 days and your order is still within our 60-Day Money Back Guarantee, please contact us at support@rootderm.com or through the form on our Contact Us page.

Cancellation Policy

If you need to change or cancel your order, please contact us within 24 hours of placing your order.

After this period, your order may have already entered processing or fulfilment, which means we may no longer be able to make changes or cancel it.

If your cancellation is approved within the 24-hour period, your refund will be processed within 7 business days. Please allow additional time for your bank or payment provider to make the funds available in your account.

60-Day Money Back Guarantee

We stand behind RootDerm and want you to have a fair opportunity to experience the product as part of your routine.

For this reason, we ask that you use your RootDerm product consistently for a minimum of 14 days before requesting a return.

If you are still unhappy with your purchase after 14 days, you may request a return while your order remains within the 60-Day Money Back Guarantee period.

Please note that any shipping fees paid at checkout, if applicable, are non-refundable.

To request a return, you can:

For faster assistance, please include your order number in your message.

If you cannot locate your order number, please provide the name and email address used when placing the order so our support team can locate your purchase.

Once your request has been reviewed, our team will provide you with the next steps for completing your return.

Damaged Items

We take care when preparing and packaging every RootDerm order to help ensure it arrives in good condition.

An item is considered damaged if the product itself arrives broken, defective, or otherwise unusable due to damage during shipping.

Minor damage to external packaging, such as dents, creases, scratches or damage to the shipping box, is not considered product damage if the item inside remains in good condition.

If your order arrives damaged, please contact us within 72 hours of delivery at support@rootderm.com.

Please include:

  • Your order number
  • A short description of the problem
  • Clear photos showing the damage

Once we receive this information, our team will review your request and determine whether the item is eligible for a replacement at no additional cost.

We do not provide refunds or replacements for items damaged through normal use, wear and tear, improper storage, accidental damage or misuse after delivery.

Shipping & Delivery

We work to process and deliver RootDerm orders as quickly as possible.

However, shipping and delivery times may occasionally be affected by circumstances outside of our direct control, including:

  • Courier or carrier delays
  • Customs processing
  • Weather disruptions
  • Carrier network issues
  • Incorrect routing
  • Other unforeseen shipping or delivery delays

RootDerm cannot guarantee specific delivery dates where delays are caused by the shipping carrier or circumstances outside our control.

If you experience an issue with your delivery, we recommend first checking your tracking information and contacting the relevant shipping carrier where appropriate.

You can also contact us at support@rootderm.com, and our team will do our best to assist you.

RootDerm is not responsible for packages that are lost, stolen or delayed after being transferred to the shipping carrier, except where otherwise required by applicable law.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

If you notice that you have entered an incorrect address, please contact us at support@rootderm.com within 24 hours of placing your order.

We will do our best to update the address before the order enters fulfilment, but we cannot guarantee that changes can be made once processing has begun.

If an incorrect or incomplete shipping address was entered at checkout and RootDerm was not notified within the 24-hour period, we may be unable to provide a replacement, resend or refund for the affected order.

Changes to This Policy

RootDerm reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be reflected on this page. Customers are encouraged to review the most recent version of the policy before making a purchase.

By purchasing from RootDerm, you acknowledge that you have read and accepted the terms outlined in this Return & Refund Policy.

Contact Us

If you have any questions about a return, refund, cancellation, damaged item, shipping issue or anything else relating to your order, contact us at:

support@rootderm.com