Shipping Policy
Shipping Information
At RootDerm, we’re proud to offer FREE shipping on all U.S. orders.
We want your order to arrive as smoothly as possible. Below you’ll find information about processing times, delivery estimates, tracking, address changes and what to do if something goes wrong with your shipment.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to the delivery address provided at checkout.
During peak periods, product launches, holidays or periods of unusually high order volume, processing may take longer. In some cases, processing can take up to 7 business days.
Once your order has been dispatched, you will receive tracking information by email where available.
Estimated Shipping Times
Estimated delivery times begin after your order has been dispatched, not from the date the order was placed.
Current estimated delivery time:
🇺🇸 United States: 7-10 business days
Please keep in mind that delivery estimates are not guaranteed and may be affected by factors outside our control.
During busy periods or holidays, shipping carriers may experience delays in both transit times and tracking updates.
Other circumstances such as severe weather, carrier network disruptions, address issues or other unexpected shipping events may also extend delivery times.
Tracking Your Order
Once tracking information becomes available, you can use our Track Your Order page to follow your package and see its latest delivery status.
If you cannot locate your tracking information or have questions about your shipment, contact us at:
For faster assistance, please include your order number in your message.
Order Changes & Accurate Shipping Information
Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
Incorrect or incomplete information may result in:
- Delayed processing
- Delivery delays
- Returned packages
- Order cancellation
If our system identifies a potential issue with your shipping address, our support team may contact you by email to confirm your details.
If we request address verification and do not receive a response within 3 business days, we reserve the right to cancel the order where necessary.
If you notice a mistake in your shipping information after placing your order, please contact us at support@rootderm.com within 24 hours.
We will do our best to update your details before your order enters fulfilment. However, we cannot guarantee that changes can be made once processing or shipping has begun.
Delayed Delivery
We understand that you want your RootDerm order to arrive as quickly as possible, and we work to process and dispatch orders promptly.
However, there may occasionally be delays caused by circumstances outside our direct control.
These can include:
- Courier delays
- Severe weather
- Transportation disruptions
- Carrier network issues
- Unexpected shipping volume
- Address verification issues
- Payment processing delays
- Product availability or fulfilment issues
If we become aware of an issue with your order before dispatch that may significantly delay shipment, we will make reasonable efforts to keep you informed.
Once an order has been handed over to the carrier, the exact delivery timing is ultimately dependent on the shipping provider.
RootDerm cannot guarantee an exact delivery date where a delay is caused by circumstances outside our control.
If you are concerned about the status of your shipment, please check your tracking information or contact us at support@rootderm.com and we will do our best to assist.
Lost or Stolen Packages
We understand how frustrating it can be when a package appears to be lost or stolen.
If you believe your package has been lost during transit or has been marked as delivered but cannot be located, please contact us at:
Please include your order number and any relevant tracking information so we can investigate the issue.
We may ask you to contact the shipping carrier directly or submit a claim, depending on the circumstances. Where appropriate, our team may also contact the carrier to request further information.
Once a package has been transferred to the shipping carrier, certain delivery circumstances are outside RootDerm's direct control.
Lost or stolen packages are therefore handled on a case-by-case basis, subject to the circumstances of the shipment and any rights you may have under applicable law.
Where appropriate, RootDerm may offer a replacement or another resolution, depending on the outcome of the investigation.
If tracking shows the package as delivered but it cannot be found, we also recommend:
- Checking around the delivery location
- Checking with other members of your household
- Checking with neighbours where appropriate
- Contacting the shipping carrier
- Allowing a short period of time in case the carrier marked the package as delivered prematurely
In cases of suspected theft, you may also wish to file a report with the appropriate local authority.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If you notice an error after checkout, please contact us at support@rootderm.com within 24 hours of placing your order.
We will do our best to update the address before fulfilment begins, but we cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.
If an incorrect or incomplete address was supplied at checkout and we were not notified within the 24-hour period, RootDerm may be unable to provide a replacement, resend or refund if the package cannot be successfully delivered.
Shipping Policy Changes
RootDerm reserves the right to update or modify this Shipping Policy when necessary.
Any changes will be reflected on this page.
Customers are encouraged to review the most recent version of the Shipping Policy before placing an order.
By purchasing from RootDerm, you acknowledge that you have read and accepted the terms outlined in this Shipping Policy.
Questions About Shipping?
If you have any questions about your order, tracking information, delivery or shipping, contact our support team at:
For faster assistance, please include your order number whenever possible.